Shipping

Shipping

• Dispatch and delivery windows

  Your order will be shipped within 1 to 5 business days. Delivery times are 7 to 20 business days for US and 10 to 25 business days for international shipping.

  In plain words

  Two separate clocks. We take up to five business days to hand your parcel to the carrier; the delivery window starts after that.

  Business days are Monday to Friday. Weekends never count.

• Within 5 business days of ordering

  Your order will be shipped within 1 to 5 business days from the order date. If it ships sooner, you'll receive an email with your shipping confirmation and tracking number at the email address provided during checkout.

  If you haven't received your tracking number by the 5th business day, please check your junk or spam folders. If the email is not there, please reach out to us via email so we can assist.

  In plain words

  Nothing to do yet. Watch the inbox you used at checkout.

  No tracking number by day five? Check junk and spam first — that is where most of them are. Then write to support@loyalunited.com and we will resend it.

• Beyond 5 business days from your order date

  If your order hasn't shipped by the 6th business day, please be assured that our team is already aware of the delay and has escalated the issue to our fulfillment team.

  Kindly allow us an additional 3 business days to send you an update with your tracking number.

  In plain words

  You do not need to chase us. It is already flagged.

  Give us three more business days and an update will reach you by email.

Delivery

• Still within 7 to 20, or 10 to 25, business days

  Here are some reasons why tracking information may not be available:

  1. The initial scan of the package may occur only when it arrives at a regional hub near its destination. This is particularly common during peak shipping periods when packages are processed in large quantities. Until this first scan happens, the carrier may not confirm receipt of the package.
  2. The first scan may only take place upon delivery.
  3. There could be delays in updating the tracking database.
  4. Some shipments, such as Standard International shipments, are not trackable. Please rest assured that your package will arrive by the 20th or 25th business day at the latest.
  In plain words

  A tracking page that has not moved is normal inside these windows, not a fault.

  On some routes the only scan you will ever see is the delivery scan. On Standard International there may be no scans at all.

  The parcel is still coming.

• Beyond 20 (US) or 25 (international) business days

  If your tracking information remains unchanged after this period, please allow an additional 5 business days for your package to be delivered. Typically, packages arrive on or shortly after the 20th or 25th business day.

  In plain words

  Five more business days. Most late parcels land right around here.

• Beyond 30 (US) or 35 (international) business days

  As a small business, the last thing we want is for our valued customers to be concerned about their orders. We want to assure you that we have a dedicated team closely monitoring these delays and have escalated the issue to the fulfillment manager to resolve it promptly.

  We kindly ask for your patience as we investigate this matter, and we will follow up with you via email within 2 to 5 business days.

  In plain words

  This stops being yours to manage. It goes to our fulfilment manager.

  You will hear from us by email within two to five business days.

  Separately: once 30 days from purchase have passed, the order has not arrived, and tracking does not show it delivered, you are owed a free replacement. See the returns page.

Track my order

How dates are calculated

• The calculation

  We estimate delivery times by adding the transit duration to the projected shipping date.

  Transit time is determined by the shipping speed you select. We calculate transit time in business days, excluding Saturdays and Sundays unless a weekend delivery option is available during checkout. We also factor in holidays when determining transit time.

  In plain words

  Projected ship date, plus transit time. That is the whole formula.

  Weekends are skipped unless you were offered a weekend option. Holidays are counted in.

• The “order within” countdown

  For certain delivery dates, we may display an “order within” countdown timer. This indicates the timeframe in which you need to place your order to ensure delivery by the specified date. Please note that this date may change before you finalize your order. Your order confirmation email will include the confirmed delivery date.

  In plain words

  The countdown is an estimate and can move while you are still checking out.

  The date in your order confirmation email is the one that counts.

• Free Shipping

  For Free Shipping, your order will be delivered within 7 to 25 business days. We process and ship your order using the most cost-effective methods to provide free shipping. If you see that your items haven't shipped yet, there's no need to worry. While it may take a bit longer than expected to ship your order, we will ensure it arrives within the 7 to 25 business day timeframe.

  In plain words

  Free shipping travels the cheapest route, so it can sit longer before it moves.

  It will still arrive inside 7 to 25 business days.

• Expedited Shipping

  For us to provide you with the most affordable item, we seldom offer expedited shipping.

  If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

  In plain words

  Rarely offered, because routing everything that way would raise the price of the item itself.

  If you see it at checkout, it is available on your order.

Every window, in one place

All figures in business days, counted from the day the parcel ships.